1. What kinds of item are available for return?
As both skincare products and cosmetics are personal consumable items, only unopened, new item or affirmed defective is accepted to return. Before shipping, our staffs will ensure your items are well protected by bubble warp, and we will remind deliveryman to carry it with extra carefulness. However, in the delivery process, slight dents might be caused on the external package, and it will not be considered as a kind of defect for return.
2. 7 days appreciation period
We offer 7 days appreciation period so you can return any unopened, new item without any extra condition. The appreciation is invalid once the item is opened. After the period expired, any request on return will not be accepted even the item remains unopened. We offer a free return and exchange per order if it is requested within 7 days after the item received (holiday includes). Please note that we reserve any right to reject any return or change request if it is abused.
An NT$150 return delivery fee is required if you request a second change within any order, and we will no longer accept any more return or change request after that.
3. How to send a return or refund request?
Please check your order in the account page. (as the picture below) You can also contact our customer service for assistance.